Privacy Policy

Rustic Beard Pty Ltd
Suite 1455, Level 1
241 Adelaide Street
Brisbane QLD 4000
Australia
ABN 40 689 673 701
info@rusticbeard.com.au

Last updated: 21 October 2026

1. Who We Are

Rustic Beard is an Australian men’s grooming business based in Queensland.

Our website operates at rusticbeard.com, and rusticbeard.com.au (or our temporary hosting address while the website is being developed).

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

For privacy enquiries, contact info@rusticbeard.com.au.

2. Information We Collect

When you visit our website, place an order, create an account, leave a product review or contact us, we may collect:

• Your name, email address and telephone number.
• Billing and delivery addresses.
• Order details, purchase history, transaction references and correspondence.
• Information submitted through contact or wholesale enquiry forms.
• Customer account details, where accounts are enabled.
• Product reviews, ratings and any information you voluntarily include in them.
• Technical information, including IP addresses, browser details, device information and website activity.

We collect information reasonably necessary to operate our website, fulfil orders, respond to enquiries and conduct our business.

3. How We Use Your Information

We use personal information to:

• Process payments and fulfil orders.
• Arrange shipping and delivery.
• Provide order confirmations and transaction updates.
• Respond to customer service, product and wholesale enquiries.
• Manage returns, refunds and product-related concerns.
• Maintain customer accounts where applicable.
• Publish and administer product reviews.
• Maintain website functionality and security.
• Detect and prevent fraudulent or unauthorised activity.
• Comply with legal, accounting and recordkeeping obligations.

We do not sell customer personal information.

4. Payments

Our online store operates using WooCommerce and WooPayments.

Depending on the payment method selected, transactions may involve payment providers supporting credit and debit cards, Apple Pay, Google Pay and Afterpay.

Payment providers may collect and process information required to authorise transactions, prevent fraud and administer their services.

Their handling of personal information is also governed by their respective privacy policies.

Rustic Beard does not receive or store customers’ complete payment card details.

We may retain transaction references, payment status and other information necessary for accounting, refunds and order management.

5. Shipping and Delivery

We use Australia Post to deliver customer orders.

We provide delivery services with the information necessary to fulfil shipments, including recipient names, delivery addresses and relevant contact information.

Delivery providers handle this information in accordance with their own privacy practices.

6. Website Hosting and Service Providers

Our website is hosted by Hostinger and operates using WordPress and WooCommerce.

We also use service providers to support functions such as:

• Payment processing.
• Website hosting and maintenance.
• Contact and wholesale enquiry forms.
• Email delivery and order notifications.
• Website security and spam prevention.
• Shipping and order fulfilment.

We disclose personal information to service providers only as reasonably necessary for the services they perform.

Some providers may process or store information outside Australia. Where this occurs, information may be subject to the privacy laws of the relevant country.

7. Contact and Wholesale Enquiry Forms

Our website uses forms to receive customer and wholesale enquiries.

When you submit a form, we collect the information you provide, which may include your name, business name, email address, telephone number and message.

We use this information to respond to your enquiry and manage any resulting business relationship.

Form submissions may be transmitted by email and processed by the website’s form and email service providers.

Submitting an enquiry does not automatically subscribe you to marketing communications.

8. Product Reviews and Comments

Where product reviews or comments are enabled, we may collect information entered into the relevant form, together with technical information such as the visitor’s IP address and browser user agent.

This information may be used to administer reviews, prevent spam and protect the website.

Approved reviews may be publicly visible, including the display name, rating and review content provided.

If WordPress comments and Gravatar functionality are enabled, an anonymised representation of an email address may be provided to Gravatar to determine whether an associated profile image exists.

Gravatar is operated by Automattic. Its privacy policy is available at https://automattic.com/privacy/.

We may moderate or remove reviews and comments in accordance with our website policies.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential website functions.

These may include:

• Remembering shopping cart contents.
• Maintaining checkout sessions.
• Supporting customer accounts and login sessions.
• Remembering website preferences.
• Maintaining website security.
• Helping prevent fraud and automated spam.

WooCommerce uses cookies necessary for shopping cart and checkout functionality.

If comments are enabled, WordPress may offer visitors the option to save their name, email address and website details in cookies for future convenience. These cookies may remain for up to one year.

WordPress may also use temporary cookies to check browser compatibility and cookies to maintain login sessions and administrative preferences. Their duration varies according to their purpose and login settings.

Customers can manage cookies through their browser settings. Disabling essential cookies may prevent some website features from working correctly.

If we introduce non-essential analytics, advertising or tracking technologies, we will review this policy and applicable consent requirements.

10. Embedded Content and External Websites

Our website may contain links to other websites or embedded content, such as videos, images or articles.

Embedded content may behave as though you have visited the external website directly.

Those websites may collect information, use cookies or track interactions in accordance with their own privacy policies.

Rustic Beard is not responsible for the privacy practices of independent third-party websites.

11. Images and Uploaded Content

If our website permits customers or visitors to upload images, we recommend removing embedded location information, such as EXIF GPS data, before uploading.

Images published on a website may be accessible to other visitors, who may be able to download them and examine any embedded metadata.

We may use information submitted with uploaded content to administer the relevant enquiry, review or customer service request.

12. Customer Accounts

Where customer accounts are enabled, we store information provided during registration and subsequent purchases.

Customers may be able to view or update their account information by signing in.

Website administrators may access account information where reasonably necessary to manage orders, provide support or maintain the website.

If you request a password reset, technical information such as your IP address may be included in associated security communications.

13. Marketing Communications

We may offer optional email marketing or product updates in the future.

Where required, we will obtain appropriate consent and provide a straightforward method to unsubscribe.

We do not automatically subscribe customers or enquiry contacts to marketing communications.

Order confirmations, delivery notifications and responses to customer enquiries are transactional communications rather than marketing subscriptions.

14. Information Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Our website uses security measures appropriate to an online retail business, including secure connections and access controls.

However, no internet-based system can guarantee absolute security.

15. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to satisfy applicable legal obligations.

In particular:

• Order and transaction records: Retained as necessary for accounting, taxation, customer service and legal requirements. Australian business recordkeeping obligations may require records to be kept for five years or longer, depending on the circumstances.
• Customer account information: Retained while the account remains active or as otherwise reasonably necessary, subject to legal obligations.
• Enquiry correspondence: Retained for as long as reasonably necessary to respond to enquiries and manage associated business matters.
• Product reviews and comments: May remain published until removed or until no longer required. Associated moderation records may also be retained.
• Technical and security records: Retained according to operational needs and the retention practices of relevant service providers.

Where information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable obligations.

16. Accessing, Correcting or Deleting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

You may also request deletion of personal information where appropriate.

We may need to retain certain information for legal, accounting, security or administrative purposes.

Where WordPress account or privacy tools are available, we may use those tools to assist with access or deletion requests.

To make a request, email info@rusticbeard.com.au.

17. Privacy Complaints

If you have concerns about how Rustic Beard has handled your personal information, please contact us.

We will review your concerns and respond within a reasonable timeframe.

Where applicable, you may also seek guidance from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

18. Changes to This Privacy Policy

We may update this policy to reflect changes in our website, business operations, service providers or applicable legal requirements.

The current version will be published on this page, together with its most recent update date.

19. Contact Us

Rustic Beard Pty Ltd
Suite 1455, Level 1
241 Adelaide Street
Brisbane QLD 4000
Australia
ABN 40 689 673 701
info@rusticbeard.com.au