Australian Delivery
Rustic Beard ships throughout Australia using Australia Post.
Standard shipping is charged at a flat rate of $10 per order, regardless of the number of products purchased.
We currently deliver within Australia only.
Order Processing
Orders are generally prepared and dispatched within 1–2 business days of receiving payment, excluding weekends and public holidays.
As our products are made in small batches, occasional delays may occur. If there is a significant delay in dispatching your order, we will contact you.
Delivery Times
Delivery times vary depending on your location and Australia Post’s delivery network.
Our 1–2 business day processing period is separate from Australia Post’s delivery timeframe.
Delivery dates are estimates and cannot be guaranteed.
Express Shipping
Express shipping or delivery may be arranged upon request, subject to availability and additional costs.
If you require express delivery, please Contact us, or email info@rusticbeard.com.au, before placing your order so we can confirm the available options and provide a postage quote.
Express shipping does not guarantee next-business-day delivery. Delivery times depend on your location and Australia Post’s delivery network.
Lost or Damaged Parcels
If your order arrives damaged, please Contact us, or email info@rusticbeard.com.au as soon as possible, including your order number, a description of the damage and photographs where available.
If your parcel has not arrived within the expected delivery timeframe, please contact us so we can investigate with Australia Post.
Rustic Beard will work with you to resolve any delivery issues, including arranging a replacement or refund where appropriate.
Nothing in this section limits your rights under Australian Consumer Law.
Shipping Enquiries
If you have any questions about your order or delivery, please contact info@rusticbeard.com.au.
Returns
Change-of-Mind Returns
Rustic Beard may consider change-of-mind returns on a case-by-case basis, provided the request is made within 30 days of delivery.
Acceptance of a return is at our discretion and requires prior approval.
To be considered for a change-of-mind return, products must be:
- Unopened and unused.
- In their original packaging.
- In their original, undamaged condition.
- Accompanied by an intact tamper-evident seal, where applicable.
Hygiene and Product Integrity
For hygiene and product integrity reasons, products that have been opened, used or had their tamper-evident seals broken are not eligible for change-of-mind returns.
Requesting a Return
Please contact us, or email info@rusticbeard.com.au, within 30 days of delivery to request a return.
Customers are responsible for return postage on approved change-of-mind returns. Please do not send products back without prior authorisation.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law. These rights apply regardless of whether a product has been opened or used, including where a product is faulty, not as described or otherwise fails to meet applicable consumer guarantees.
The 30-day limit applies only to discretionary change-of-mind returns and does not limit your statutory consumer rights.